• Home
  • Executive Board
  • Committees
  • Application
  • Blog
  • PR Visions
  • PRemiere
  • Contact Us

The cruise from hell: Cleaning up the mess

3/3/2015

0 Comments

 
By: Christina Peterson
Picture
The so-called Carnival “Cruise from Hell” may have devastating effects for Carnival as an organization. A fire caused the cruise ship to lose power and drift uncontrolled through the Gulf of Mexico. Sewage and water seeped through into the cabins, and there was hardly enough food to go around. People were getting upset not only about their safety but also about the large amounts of money they wasted on this vacation. The coast guard investigated the fire said that the fire was not large it just happened in the perfect place to take out power for the entire ship.

 CEO, Gerry Cahill apologized on behalf of the company. He completely took responsibility for the issue at hand. He stated that the cruise line prides them selves on providing excellent service and experiences to their customers, although this time this was not the case. The company offered to repay each customer $500, a free flight home and a full refund for the trip. This was the right thing to do because the waste of money was a large downfall from the crisis. It is important that the company reminds their consumers that Carnival is known for luxurious vacations and this was an abnormal experience. If these actions are taken to compensate for the miserable experience aboard the ship, then parts of Carnival’s reputation may be salvage for handling the situation accordingly.

http://www.cnn.com/2013/02/15/travel/cruise-ship-fire/


0 Comments



Leave a Reply.

    Author

    All blog posts have been written by members of our Digital Communications Committee.

    Categories

    All
    Advertising
    Advice
    Business
    Crisis Communication
    Ethics
    Events
    Facebook
    Film Industry
    Innovation
    Instagram
    Internships
    Jobs
    Lawsuit
    Leadership
    Marketing
    Media
    Mistakes
    News
    Professionalism
    PRSSA
    Public Relations
    Scandals
    Search Engine Optimization
    Social Media
    Strategy
    Trends
    Twitter

    RSS Feed

    Archives

    November 2019
    May 2019
    April 2019
    March 2019
    February 2019
    December 2018
    November 2018
    October 2018
    April 2018
    March 2018
    February 2018
    December 2017
    November 2017
    October 2017
    April 2017
    March 2017
    February 2017
    December 2016
    November 2016
    October 2016
    May 2016
    April 2016
    March 2016
    December 2015
    November 2015
    October 2015
    April 2015
    March 2015
    February 2015
    December 2014
    November 2014
    October 2014
    December 2013
    November 2013
    October 2013
    September 2013

Powered by Create your own unique website with customizable templates.
  • Home
  • Executive Board
  • Committees
  • Application
  • Blog
  • PR Visions
  • PRemiere
  • Contact Us