by Christina Peterson
A data breach in the United States Postal Service started last year and has continued through the present. On Monday, the postal service stated they are a victim of cyber intrusion and the hacker may have obtained the name, date of birth, social security numbers and addresses of the victims of the breach. If someone called the post office recently, it is possible that this information was collected through the call. This is obviously a major concern for people in this country. However, the federal institution dealt with the issue accordingly. The postal service released a statement apologizing for the inconvienience that the breach may have caused for anyone involved. They even offered to provide the employees that were affected with a credit monitoring service for a whole year in order to compensate for the damage that may have occurred. This was an effective press release because they disclosed all necessary information with the public. They allowed for transparency between the public and the organization, which is always beneficial when dealing with a crisis. The postal service took responsibility for the problem that is happening in terms of promising to find the perpetrator and stop the security breach.
In addition, the US Postal Service also collaborated with the FBI in order to solve the problem. The FBI then created a press release of their own, which reassured the public that they are working towards solving the problem and recommended that people take extra precaution when giving out personal information in a time like this. They even gave a website where people could report such incidences. This just allowed for further reassurance that professionals are working toward stopping the breach entirely.